Privacy Policy

Privacy Policy &


Effective: June 15, 2019

At Multiple Listing Service of Hilton Head Island, Inc. (“HHIMLS”), we are fully committed to the protection and security of any information that you provide to us as a user of our website.  We respect your privacy and will do our best to protect it.

Our Privacy Policy governs your use of and its web pages (the “Website”) and discloses our approach to privacy and how your personal information is collected and used. You should read it carefully before providing any information to us.


This Privacy Policy applies only to the public side of our website and its web pages. It does not apply to information collected or processed offline or to any websites that may now or at some future time be linked to or from the Website.

Consent to Policy.

This Privacy Policy discloses our approach to privacy and how your personal information (your “Personal Information”, as defined below) is collected and used. By visiting the Website, providing Personal Information, and/or using the information, applications, or services provided through the Website (collectively, the “Services”), you accept this Privacy Policy and consent to the collection and use of your information as described in this Privacy Policy.

If you do not consent to the collection and use of your information as described in this Privacy Policy, you must immediately cease use of the Website and/or Services.

What Information We Collect.

Generally speaking, our website is informational.  We do not collect any personally identifiable information – information that can be used to identify you, individually, such as a name, address, email address, or telephone number (your “Personal Information”) – from you unless you voluntarily provide it.  You can use the Website without providing any Personal Information. However, certain features of the Website may be unavailable if you choose not to provide any Personal Information.

When you visit the Website, we may collect the following Personal Information from you:

  • Information you provide. We collect any Personal Information you may voluntarily provide to us through the Website by using the Services or completing forms, including without limitation your name, email address, or phone number.
  • Email communications. If you send us or our staff members an email, we may retain copies of the email correspondence between you and us, including without limitation your name, email address, and the contents of the email communication.

We also collect certain non-personal information from you or your device which cannot be used to identify you, personally. The following anonymous information is collected from you or your device when using the Website:

  • Device information. As is the case when you visit most websites, your visit to our Website triggers the automatic logging of certain anonymous information about your computer system such as the type of browser you use, the server name, your operating system, your geographic location, and your Internet Protocol (“IP”) address.
  • Website Usage Information. We collect certain anonymous data related to your usage of the Website including, but not limited to, pages of the Website you viewed, referring, entering and exit pages, duration of your visit to the Website, frequency of visits to the Website, number of pages visited, date and time of your visit to the Website, and other non-personal information about your interaction with the Website.
  • Cookie Technology. Cookie technology may be employed when you access the Website. “Cookies” are small text files sent by web servers to be stored on the computers of website users. These files often contain personalization settings or unique identifiers to keep track of your information and to help us understand the movements of users within and between websites. Cookies alone do not personally identify individuals. Most web browsers automatically accept cookies, but you may be able to change your browser to disable cookies. Please note that certain features of the Website or Services may not function properly if you disable cookies.

How We Protect Your Information.

We want our visitors to know that we take the security of your Personal Information very seriously and that we will use our best efforts to protect the files in our data system. We maintain physical, electronic, technical, administrative, and procedural safeguards to guard your Personal Information.

You need to know, however, that due to the open communicative nature of the Internet, no transmission is 100% secure. We cannot guarantee that communication between you and us, and between us and you, will be free from unauthorized access by third parties, nor can we be responsible for Personal Information stolen from our servers or computer systems by information harvesting software which may have the ability to scrape data.

How We Use Your Information.

We use your Personal Information and non-personal information for the following purposes:

  • Provide Services. We use any Personal Information about you in order to provide you the Services you request, such as sharing listings with a friend or contacting an agent. For example, if you request a neighborhood report via the Website, we will ask for your address in order to populate the report with relevant neighborhood information.
  • Create Your Account. We use your Personal Information to create a user account for you on the Website, which allows you to favorite properties and save search parameters.
  • Marketing and Communications. We may use your information to notify you about new products or services we offer, special events, or new features or updates to the Website, or to respond to communications from you. You may opt-out of some marketing communications. See the “We Want To Provide Only Information You Want” section of this Privacy Policy.
  • Analytics. Non-personal information regarding your interaction with the Website may be combined with non-personal information from other Websites users in order to create analytical reports to identify general use of the Website, trends, web traffic, and the effectiveness of our Website and content.
  • Security. We may use your information to analyze the security of our Website and to help detect and resolve any security incidents.
  • Legal Compliance. We may use your Personal Information or non-personal information to comply with any legal obligation and to enforce our Terms of Use, other HHIMLS policy, or our legal rights.

Information Sharing and Disclosure.

In certain circumstances, we may share your Personal Information with third-parties that provide services on behalf of HHIMLS. However, when we disclose your Personal Information, we only disclose the specific categories of Personal Information required to provide the service for which the Personal Information was disclosed. HHIMLS only shares your Personal Information with your permission, or under any of the following circumstances:

  • We share your Personal Information with real estate professionals if you request more information on a particular property or request to be contacted by a real estate professional.
  • We contract with third-parties to provide certain services, including but not limited to email marketing and user account management on the Website. We share your Personal Information with those third-parties in order to provide the services you request.
  • We may have to disclose, transfer, or assign your information obtained through the Website to a third party as a result of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of HHIMLS.
  • When legally required, we will disclose your Personal Information pursuant to a subpoena, court order, or legal process, or to establish or exercise our legal rights or defend against legal claims.

HHIMLS does not sell or rent your Personal Information.

Children’s Privacy.

Our Website and Services are not intended for use by those people under the age of 18.  We do not knowingly collect Personal Information from anyone under 18 years of age. In the event we learn we have collected Personal Information from a minor, we will immediately delete such information. If you believe your child may have provided us with Personal Information without your consent, please contact us using the contact information at the bottom of this Privacy Policy.

Third Party Applications.

This Site may employ the use of third-party applications, such as Microsoft Virtual Earth.  These third-party applications may collect information about your interaction with these applications. Your use of these third-party applications is subject to their respective Privacy Policy, Terms of Use, and other policies.

We Want To Provide Only Information You Want.

We want to provide only information you want from us. If you do not wish to receive information from us, you may be able to opt-out of certain communications by clicking the “unsubscribe” link at the bottom of the communication, or you can specify your preference by emailing us at Please provide us with your exact name and email address so that we may locate your information.

Links to Other Sites.

The Website may link to, or be linked from, third-party websites. We are not responsible for the availability of any other site to which this Website links. Those third-party sites may collect personal information from you. We do not take responsibility for the contents, advertising, products, privacy policies, information collection practices, or material made available through any other site nor do we endorse those third-party sites. Please direct your concerns to that other site’s webmaster or appropriate contact.

Do Not Track.

Certain web browsers feature a “Do Not Track” function which sends a signal to the website not to track the user’s activity. Because there is not a universal understanding of how to respond to “Do Not Track” signals, our Website does not recognize or respond to such “Do Not Track” requests from Internet browsers or mobile devices. However, we do not track the activity of visitors to our Website across other sites, nor do we display targeted advertising on our Website.

Users Outside the United States.

Our Website is operated from our facility within the United States of America (USA) but may be accessed from anywhere in the world. Personal Information collected on this Website may be stored, transferred to, and processed in the United States or any other country in which HHIMLS or its affiliates maintain facilities. By using this Website, you consent to any such transfer or storage of your information outside of your country.

We make no representation and take no responsibility for any applicable laws and regulations outside the USA. If you are located outside the USA, data security laws in the USA may not offer as much protection as the laws in your country of residence. Persons who choose to access the Website from locations outside the USA do so at their own discretion and initiative and are responsible for compliance with applicable local laws.

You Can Change Your Information.

You can update or correct your contact information by emailing us at:

Privacy Statement Changes.

We reserve the right to change or amend our Privacy Policy to address new issues of privacy and information security and to reflect changes to our website or business practices. Any new changes and/or amendments will be posted on this page.  When we make changes, we will post the new Privacy Policy here with an updated effective date located at the top of the page.

Terms of Use.

Your use of the Website and Services is also subject to the HHIML Terms of Use, including without limitation its disclaimers, limitations on damages, arbitration of disputes, and application of the law of the State of South Carolina.

Questions About Our Privacy And Information Security Practices? 

Your visit to this site is subject to both this notice and our Terms of Use, including limitations on damages, arbitration of disputes and application of the law of the State of South Carolina.

If you have any questions about our privacy practices or procedures, please feel free to contact us at:


Multiple Listing Service of Hilton Head Island, Inc.
P.O. Box 5134
Hilton Head Island, SC 29938

We will promptly address your inquiry.

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